Addigy Freshdesk – effortless omnichannel service

So we are talking about…Addigy Freshdesk…you can utilize freshdesk for client service so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get started and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted by means of phone email social networks chat or types and below that you can include your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good trend and listed below that you have your customer satisfaction and you can see the portion of negative reactions or positive reactions even neutral responses and the total reactions that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a general type of information tab which enables you to see your e-mail marketing your legal requirements

Get Addigy Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the standard general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Addigy Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the progress or the information of a certain staff member or a group member and below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have made what milestones that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what kind of concern it is you can likewise assign a particular representative to this query so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this client you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general starting with us refunds and orders info presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended solutions and you can see various posts that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another great feature that freshdesk actually supplies is creating groups so if you click on groups in the admin area you can develop various groups for different functions so if an issue and a ticket is related to billing you can designate a group member so over here i have actually designated myself in this group which person might define their function and make them the leader of this kind of billing ticket other than that you can likewise appoint various in the group area you can also assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a specific circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you men in the next video Addigy Freshdesk

 

 

Addigy Freshdesk – effortless omnichannel service

So we are talking about…Addigy Freshdesk…you can use freshdesk for customer support so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na get going and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social media chat or types and below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and listed below that you have your consumer fulfillment and you can see the portion of favorable reactions or negative actions even neutral reactions and the total actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your service tab is a general kind of info tab which allows you to view your email marketing your legal requirements

Get Addigy Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Addigy Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what kind of development you have actually made what milestones that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what type of question it is you can likewise appoint a particular agent to this inquiry so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually replied to this client you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of response you need to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting going with us refunds and orders details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is often asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is various but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned types so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another terrific feature that freshdesk actually offers is developing groups so if you click groups in the admin section you can produce different groups for various functions so if a concern and a ticket is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket other than that you can likewise appoint different in the group section you can also assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you people in the next video Addigy Freshdesk