Algonquin Freshdesk – effortless omnichannel service

So we are talking about…Algonquin Freshdesk…you can utilize freshdesk for customer support so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na start which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your email and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social networks chat or forms and below that you can add your client assistance email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and listed below that you have your customer satisfaction and you can see the portion of negative responses or favorable actions even neutral actions and the overall responses that you have actually received on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have called people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a basic kind of info tab which enables you to see your e-mail marketing your legal requirements

Get Algonquin Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the fundamental general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Algonquin Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the details of a certain employee or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of development you have made what turning points that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what type of question it is so what kind of concern it is you can likewise assign a specific representative to this question so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic starting with us orders and refunds details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a customer concern and you can just place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another great function that freshdesk really provides is developing groups so if you click groups in the admin section you can produce various groups for different functions so if a concern and a ticket is related to billing you can designate a group member so over here i have actually appointed myself in this group which person could specify their function and make them the leader of this kind of billing ticket aside from that you can also assign various in the group section you can likewise appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you people in the next video Algonquin Freshdesk

 

 

Algonquin Freshdesk – effortless omnichannel service

So we are talking about…Algonquin Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone e-mail social networks chat or kinds and below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your customer fulfillment and you can see the portion of positive actions or negative actions even neutral responses and the overall reactions that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your solution tab is a basic sort of information tab which enables you to view your e-mail marketing your legal requirements

Get Algonquin Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your services tab and below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Algonquin Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance support operation and your general account settings over here you can view the development or the details of a particular employee or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of inquiry it is so what type of concern it is you can likewise appoint a particular representative to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you require to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general starting with us refunds and orders details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your agents to follow so they can quickly react to emails so another excellent feature that freshdesk really supplies is producing groups so if you click on groups in the admin section you can create various groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this type of billing ticket aside from that you can likewise designate different in the group area you can also appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you men in the next video Algonquin Freshdesk