So we are talking about…Angi Energy Freshdesk…you can utilize freshdesk for customer service so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get going which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can include your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our
unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your consumer complete satisfaction and you can see the percentage of unfavorable responses or positive responses even neutral responses and the overall actions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a basic type of information tab which allows you to view your e-mail marketing your legal requirements
Get Angi Energy Freshdesk support, customer, ticket, software, zendesk,
your service related statements so if there is something that is type of various you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can Angi Energy Freshdesk
see on the best side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the details of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what kind of inquiry it is so what kind of question it is you can also designate a particular representative to this inquiry so you can simply add a note essentially respond
tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this client you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general beginning with us refunds and orders information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample just select this ticket clearly the question is various but i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written details into your response and send it without needing to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the same type of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another terrific function that freshdesk actually provides is producing groups so if you click groups in the admin section you can create various groups for different functions so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve designated myself in this group and that person could specify their function and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group section you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you people in the next video Angi Energy Freshdesk