Asknicely Freshdesk Integration – effortless omnichannel service

So we are talking about…Asknicely Freshdesk Integration…you can utilize freshdesk for customer care so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone email social media chat or types and below that you can add your customer assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your customer satisfaction and you can see the portion of favorable responses or unfavorable responses even neutral responses and the overall reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your solution tab is a general type of details tab which enables you to see your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Asknicely Freshdesk Integration

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the details of a specific staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what type of development you have made what milestones that you have reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what kind of concern it is you can likewise appoint a particular agent to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of response you need to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders info gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a question that is often asked you can just release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click suggested services and you can see different posts that are a pre-written answer to a client question and you can just insert that pre-written info into your reaction and send it without having to

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retype the exact same sort of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk really supplies is producing groups so if you click groups in the admin area you can develop various groups for different functions so if a ticket and an issue is related to billing you can appoint a group member so over here i’ve assigned myself in this group which individual might define their function and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can likewise assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you men in the next video Asknicely Freshdesk Integration