Basecamp Freshdesk Sell – effortless omnichannel service

So we are talking about…Basecamp Freshdesk Sell…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you register you’re gon na start and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone email social media chat or forms and listed below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to show you a great trend and below that you have your client fulfillment and you can see the percentage of favorable responses or unfavorable reactions even neutral responses and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a general kind of details tab which allows you to view your e-mail marketing your legal requirements

Get Basecamp Freshdesk Sell support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Basecamp Freshdesk Sell

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your different channels of communication you can also see your workflow and what sort of progress you have actually made what milestones that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of query it is so what type of concern it is you can likewise assign a particular agent to this question so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send that and now i have replied to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of action you need to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders information presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is various but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned forms so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written details into your action and send it without having to

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retype the exact same type of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another terrific feature that freshdesk truly supplies is developing groups so if you click groups in the admin area you can create various groups for various functions so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket other than that you can likewise appoint different in the group section you can likewise appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll catch you guys in the next video Basecamp Freshdesk Sell