Bubble Iq Freshdesk – effortless omnichannel service

So we are talking about…Bubble Iq Freshdesk…you can utilize freshdesk for customer support so let’s start first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na begin and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called through phone email social networks chat or types and below that you can add your customer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your customer satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your option tab is a basic type of details tab which allows you to view your e-mail marketing your legal requirements

Get Bubble Iq Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Bubble Iq Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the details of a specific employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what kind of development you have made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of question it is you can likewise appoint a particular representative to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic getting started with us orders and refunds info presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is different however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really simple formula for your representatives to follow so they can easily react to emails so another fantastic feature that freshdesk actually supplies is developing groups so if you click on groups in the admin section you can produce various groups for various functions so if a ticket and a problem is related to billing you can assign a group member so over here i have actually designated myself in this group which individual might define their function and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group section you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you people in the next video Bubble Iq Freshdesk