Connect Freshdesk To Active Directory – effortless omnichannel service

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Connect Freshdesk To Active Directory

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the development or the information of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of development you have made what turning points that you have actually reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what kind of question it is you can also designate a particular representative to this inquiry so you can simply add a note essentially reply

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you require to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general starting with us orders and refunds details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is various however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned types so you’re going to click on recommended solutions and you can see different short articles that are a pre-written answer to a customer concern and you can just place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another terrific function that freshdesk really supplies is producing groups so if you click groups in the admin area you can develop various groups for various functions so if a ticket and a problem is related to billing you can assign a group member so over here i’ve appointed myself in this group which person could define their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group section you can likewise appoint various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you people in the next video Connect Freshdesk To Active Directory

So we are talking about…Connect Freshdesk To Active Directory…you can use freshdesk for client service so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na begin which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social networks chat or types and below that you can add your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and below that you have your consumer complete satisfaction and you can see the percentage of favorable reactions or unfavorable actions even neutral responses and the overall responses that you have gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have contacted individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a basic kind of details tab which enables you to see your e-mail marketing your legal requirements

Get Connect Freshdesk To Active Directory support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Connect Freshdesk To Active Directory

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of progress you have actually made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of concern it is you can also assign a specific representative to this question so you can simply include a note essentially respond

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have responded to this consumer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of response you need to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is various however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a customer concern and you can just insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another excellent function that freshdesk truly supplies is producing groups so if you click groups in the admin area you can produce various groups for various functions so if a ticket and a problem is associated with billing you can assign a group member so over here i’ve appointed myself in this group which individual could define their function and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group section you can likewise appoint various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Connect Freshdesk To Active Directory