Curavi Freshdesk – effortless omnichannel service

So we are talking about…Curavi Freshdesk…you can utilize freshdesk for customer service so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na get going which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called via phone email social media chat or types and listed below that you can include your customer support email so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your customer satisfaction and you can see the portion of negative actions or positive reactions even neutral actions and the overall responses that you have received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your services tab so your option tab is a general kind of information tab which allows you to view your email marketing your legal requirements

Get Curavi Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Curavi Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity support operation and your general account settings over here you can see the progress or the details of a certain staff member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of progress you have actually made what turning points that you have reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of question it is you can likewise appoint a specific agent to this inquiry so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of action you need to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general beginning with us refunds and orders details gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is often asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket clearly the question is various however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click on recommended solutions and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to e-mails so another fantastic function that freshdesk truly supplies is producing groups so if you click on groups in the admin area you can create different groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket other than that you can also designate different in the group section you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you people in the next video Curavi Freshdesk

 

 

Curavi Freshdesk – effortless omnichannel service

So we are talking about…Curavi Freshdesk…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na get going and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or forms and below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your client fulfillment and you can see the percentage of unfavorable responses or favorable responses even neutral actions and the overall actions that you have gotten on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a general kind of details tab which allows you to see your e-mail marketing your legal requirements

Get Curavi Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Curavi Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can see the development or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of progress you have made what milestones that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can also set what type of question it is so what type of concern it is you can likewise assign a specific agent to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have responded to this consumer you can also delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting going with us refunds and orders info presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk actually supplies is creating groups so if you click groups in the admin area you can produce various groups for various purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group which person might specify their role and make them the leader of this kind of billing ticket aside from that you can also designate different in the group section you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you people in the next video Curavi Freshdesk