Custom Url In Freshdesk – effortless omnichannel service

So we are talking about…Custom Url In Freshdesk…you can utilize freshdesk for customer service so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na start which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone email social media chat or types and below that you can add your consumer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and listed below that you have your client satisfaction and you can see the percentage of unfavorable responses or favorable actions even neutral reactions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a general kind of details tab which permits you to see your email marketing your legal requirements

Get Custom Url In Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the services tab you have your analytics and reports reports are the standard general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Custom Url In Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what sort of development you have actually made what turning points that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can also set what type of question it is so what kind of concern it is you can also appoint a particular representative to this question so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic starting with us refunds and orders information gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is different but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click suggested services and you can see different articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another great feature that freshdesk really supplies is developing groups so if you click on groups in the admin area you can produce different groups for different functions so if a concern and a ticket is connected to billing you can appoint a group member so over here i’ve assigned myself in this group and that person could define their role and make them the leader of this kind of billing ticket aside from that you can also designate different in the group area you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you guys in the next video Custom Url In Freshdesk

 

 

Custom Url In Freshdesk – effortless omnichannel service

So we are talking about…Custom Url In Freshdesk…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na begin and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or kinds and listed below that you can add your client assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your consumer complete satisfaction and you can see the percentage of positive reactions or negative responses even neutral actions and the total actions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can view those whichever way that you have contacted individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your option tab is a general type of info tab which allows you to view your e-mail marketing your legal requirements

Get Custom Url In Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Custom Url In Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of development you have made what milestones that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what kind of question it is you can also designate a particular agent to this question so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually replied to this client you can likewise erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of response you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us refunds and orders details gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a customer question and you can simply place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk truly provides is creating groups so if you click groups in the admin section you can produce different groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually assigned myself in this group which person might specify their function and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group section you can likewise designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you people in the next video Custom Url In Freshdesk