Desktop Central Freshdesk – effortless omnichannel service

So we are talking about…Desktop Central Freshdesk…you can use freshdesk for customer support so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na start and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone email social networks chat or types and below that you can include your consumer support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your customer fulfillment and you can see the portion of favorable actions or unfavorable responses even neutral reactions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have called people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a general kind of details tab which allows you to view your email marketing your legal requirements

Get Desktop Central Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Desktop Central Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a particular team member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have actually made what turning points that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can also designate a particular representative to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually responded to this client you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of response you require to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general starting with us refunds and orders information presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended options and you can see various articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your response and send it without having to

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retype the exact same type of answers again and again so this is a very easy formula for your agents to follow so they can quickly react to e-mails so another fantastic feature that freshdesk really offers is developing groups so if you click groups in the admin area you can produce different groups for different purposes so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve assigned myself in this group which individual could specify their role and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group area you can also designate various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a certain scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you men in the next video Desktop Central Freshdesk