Extract Data From Freshdesk – effortless omnichannel service

So we are talking about…Extract Data From Freshdesk…you can utilize freshdesk for customer care so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na get going and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted through phone email social media chat or forms and listed below that you can add your client assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a nice pattern and listed below that you have your customer complete satisfaction and you can see the percentage of favorable actions or negative responses even neutral responses and the overall responses that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have actually called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your solution tab is a basic kind of details tab which allows you to see your e-mail marketing your legal requirements

Get Extract Data From Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will discover it in your options tab and below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume trends so you can Extract Data From Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the details of a certain employee or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of development you have actually made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what kind of concern it is you can also designate a particular representative to this query so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually replied to this customer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting going with us refunds and orders details presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can simply release this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is different but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very easy formula for your agents to follow so they can quickly react to emails so another great feature that freshdesk truly offers is developing groups so if you click on groups in the admin area you can produce different groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person might specify their function and make them the leader of this type of billing ticket besides that you can also designate different in the group area you can also appoint various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you guys in the next video Extract Data From Freshdesk

 

 

Extract Data From Freshdesk – effortless omnichannel service

So we are talking about…Extract Data From Freshdesk…you can utilize freshdesk for client service so let’s start first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be called through phone e-mail social media chat or types and listed below that you can include your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and listed below that you have your customer satisfaction and you can see the percentage of favorable responses or unfavorable responses even neutral actions and the overall actions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a basic kind of info tab which allows you to see your e-mail marketing your legal requirements

Get Extract Data From Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Extract Data From Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the progress or the information of a certain staff member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what type of development you have made what turning points that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its priority and you can also set what type of question it is so what kind of question it is you can likewise designate a particular representative to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of action you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket certainly the question is various however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click suggested services and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another terrific function that freshdesk truly provides is developing groups so if you click groups in the admin section you can create various groups for various purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve assigned myself in this group which person might specify their function and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group area you can also appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you people in the next video Extract Data From Freshdesk