Familiar Freshdesk Application – effortless omnichannel service

So we are talking about…Familiar Freshdesk Application…you can utilize freshdesk for customer support so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you register you’re gon na get going and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone e-mail social media chat or types and below that you can add your client support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your consumer fulfillment and you can see the percentage of negative responses or positive responses even neutral responses and the total responses that you have received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your options tab so your option tab is a basic kind of info tab which allows you to see your email marketing your legal requirements

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your service related announcements so if there is something that is sort of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Familiar Freshdesk Application

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the information of a certain staff member or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of progress you have actually made what milestones that you have reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of inquiry it is so what kind of concern it is you can likewise assign a specific representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have responded to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of reaction you need to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general starting with us orders and refunds information presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is various however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested solutions and you can see various articles that are a pre-written answer to a client question and you can just place that pre-written info into your reaction and send it without needing to

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retype the same sort of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk truly offers is developing groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a concern is associated with billing you can assign a group member so over here i’ve assigned myself in this group which individual might define their role and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group section you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Familiar Freshdesk Application