Freshdesk 3Rd Party – effortless omnichannel service

So we are talking about…Freshdesk 3Rd Party…you can use freshdesk for customer service so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get started which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called by means of phone e-mail social networks chat or forms and below that you can add your consumer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your client fulfillment and you can see the portion of positive actions or negative reactions even neutral responses and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your service tab is a basic kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk 3Rd Party support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk 3Rd Party

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have actually made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of query it is so what type of concern it is you can likewise assign a specific representative to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders details presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is different however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another terrific function that freshdesk actually offers is producing groups so if you click on groups in the admin section you can develop different groups for different functions so if a problem and a ticket is related to billing you can designate a group member so over here i’ve appointed myself in this group which individual might specify their function and make them the leader of this sort of billing ticket besides that you can also assign different in the group area you can likewise assign various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you men in the next video Freshdesk 3Rd Party

 

 

Freshdesk 3Rd Party – effortless omnichannel service

So we are talking about…Freshdesk 3Rd Party…you can utilize freshdesk for customer care so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na get going and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted via phone email social media chat or types and below that you can add your consumer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and below that you have your consumer satisfaction and you can see the percentage of favorable actions or negative responses even neutral responses and the overall actions that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your solution tab is a general sort of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk 3Rd Party support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk 3Rd Party

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the details of a specific employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of progress you have actually made what turning points that you have reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can also set what type of question it is so what kind of question it is you can likewise assign a particular representative to this inquiry so you can just add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of response you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us refunds and orders info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click suggested services and you can see different short articles that are a pre-written answer to a customer question and you can just insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a really simple formula for your representatives to follow so they can easily respond to emails so another excellent function that freshdesk actually offers is producing groups so if you click on groups in the admin section you can produce various groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that person could define their role and make them the leader of this kind of billing ticket other than that you can likewise appoint different in the group area you can likewise assign various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk 3Rd Party