Freshdesk Advertising – effortless omnichannel service

So we are talking about…Freshdesk Advertising…you can utilize freshdesk for client service so let’s begin first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get started and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called via phone e-mail social media chat or kinds and listed below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and listed below that you have your consumer fulfillment and you can see the portion of favorable actions or unfavorable responses even neutral responses and the overall actions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your option tab is a general type of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Advertising support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Advertising

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity assistance operation and your basic account settings over here you can view the development or the details of a particular team member or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what type of development you have actually made what milestones that you have reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what sort of query it is so what kind of question it is you can likewise assign a particular agent to this question so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this consumer you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of action you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general starting with us refunds and orders information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned types so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly react to e-mails so another terrific feature that freshdesk really offers is producing groups so if you click groups in the admin section you can develop various groups for various purposes so if a concern and a ticket is related to billing you can designate a group member so over here i’ve appointed myself in this group and that person could specify their role and make them the leader of this kind of billing ticket besides that you can also designate various in the group area you can also assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you men in the next video Freshdesk Advertising

 

 

Freshdesk Advertising – effortless omnichannel service

So we are talking about…Freshdesk Advertising…you can utilize freshdesk for customer service so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na start which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your email and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can add your client support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and listed below that you have your customer satisfaction and you can see the percentage of negative actions or positive actions even neutral responses and the total responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your option tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Advertising support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Advertising

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can see the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of development you have made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of inquiry it is so what kind of question it is you can likewise designate a particular representative to this question so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send that and now i have responded to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general getting started with us orders and refunds info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is different but i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly react to emails so another excellent feature that freshdesk really provides is creating groups so if you click on groups in the admin area you can develop different groups for different purposes so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual might define their role and make them the leader of this sort of billing ticket aside from that you can also assign different in the group section you can likewise appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you people in the next video Freshdesk Advertising