So we are talking about…Freshdesk Ai…you can use freshdesk for customer support so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na begin which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called through phone email social media chat or types and below that you can include your consumer assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our
unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your consumer satisfaction and you can see the percentage of positive reactions or negative actions even neutral reactions and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your service tab is a general kind of information tab which allows you to view your email marketing your legal requirements
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your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Ai
see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can see the progress or the details of a certain team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of query it is so what kind of concern it is you can also designate a specific agent to this question so you can simply include a note essentially respond
tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of action you need to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic starting with us refunds and orders info gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is various however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested services and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written info into your response and send it without having to
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retype the exact same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another excellent feature that freshdesk actually provides is developing groups so if you click on groups in the admin area you can create various groups for various purposes so if a ticket and an issue is related to billing you can designate a group member so over here i have actually assigned myself in this group which person might define their function and make them the leader of this type of billing ticket aside from that you can also appoint various in the group area you can also assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you people in the next video Freshdesk Ai