So we are talking about…Freshdesk Alternativen…you can utilize freshdesk for customer care so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na begin which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with through phone email social media chat or forms and below that you can include your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our
unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your client complete satisfaction and you can see the percentage of favorable reactions or negative responses even neutral reactions and the total actions that you have received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a basic kind of information tab which permits you to see your e-mail marketing your legal requirements
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your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the options tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Alternativen
see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have made what milestones that you have reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what kind of concern it is you can likewise designate a particular representative to this question so you can just add a note basically respond
tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually replied to this customer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you require to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting going with us orders and refunds info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a concern that is often asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click on recommended solutions and you can see various short articles that are a pre-written answer to a consumer question and you can just insert that pre-written details into your response and send it without needing to
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retype the very same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk truly offers is producing groups so if you click groups in the admin section you can develop various groups for different purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that individual might define their role and make them the leader of this sort of billing ticket aside from that you can likewise appoint different in the group area you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Alternativen