Freshdesk Api Filter – effortless omnichannel service

So we are talking about…Freshdesk Api Filter…you can utilize freshdesk for client service so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get started and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted via phone email social networks chat or forms and below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a great trend and listed below that you have your customer complete satisfaction and you can see the portion of positive responses or unfavorable responses even neutral actions and the overall reactions that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a general sort of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Api Filter support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Api Filter

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can see the development or the information of a particular staff member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what sort of development you have made what turning points that you have reached and how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of question it is so what kind of concern it is you can also appoint a specific agent to this inquiry so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds info gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is various but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned types so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another great function that freshdesk really provides is developing groups so if you click on groups in the admin section you can create different groups for various functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their function and make them the leader of this kind of billing ticket other than that you can likewise appoint various in the group area you can also assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you men in the next video Freshdesk Api Filter

 

 

Freshdesk Api Filter – effortless omnichannel service

So we are talking about…Freshdesk Api Filter…you can use freshdesk for client service so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na begin and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your email and listed below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called by means of phone e-mail social networks chat or kinds and listed below that you can add your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and listed below that you have your consumer fulfillment and you can see the percentage of positive actions or unfavorable actions even neutral actions and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your solution tab is a basic sort of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Api Filter support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Api Filter

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what type of progress you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what kind of concern it is you can also appoint a particular representative to this inquiry so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have replied to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of response you need to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic starting with us refunds and orders information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned types so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a customer question and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk really provides is producing groups so if you click groups in the admin section you can develop different groups for different purposes so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that individual might define their role and make them the leader of this sort of billing ticket other than that you can also appoint various in the group section you can also assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you people in the next video Freshdesk Api Filter