Freshdesk Api Groups – effortless omnichannel service

So we are talking about…Freshdesk Api Groups…you can utilize freshdesk for customer care so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get going which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your email and listed below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or types and listed below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the portion of unfavorable reactions or favorable responses even neutral reactions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a basic type of info tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Api Groups support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the fundamental general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Api Groups

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have actually made what milestones that you have reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what kind of inquiry it is so what type of concern it is you can also appoint a specific agent to this query so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have general starting with us refunds and orders info presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is various however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to emails so another terrific function that freshdesk really offers is producing groups so if you click on groups in the admin area you can create various groups for different purposes so if a ticket and an issue is associated with billing you can appoint a group member so over here i’ve designated myself in this group and that individual could specify their role and make them the leader of this type of billing ticket other than that you can likewise assign various in the group section you can also appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you men in the next video Freshdesk Api Groups

 

 

Freshdesk Api Groups – effortless omnichannel service

So we are talking about…Freshdesk Api Groups…you can utilize freshdesk for customer care so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na begin which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the portion of favorable reactions or negative reactions even neutral reactions and the total responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can view those whichever way that you have actually called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your option tab is a general kind of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Api Groups support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will find it in your services tab and below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Api Groups

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the development or the details of a specific staff member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of development you have made what milestones that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually replied to this customer you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of action you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic starting with us orders and refunds details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned forms so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a client question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another terrific feature that freshdesk really offers is producing groups so if you click on groups in the admin section you can produce different groups for various purposes so if a ticket and a problem is related to billing you can designate a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this sort of billing ticket besides that you can also appoint different in the group section you can likewise designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you people in the next video Freshdesk Api Groups