So we are talking about…Freshdesk Api Php…you can utilize freshdesk for customer service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na start which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone email social networks chat or forms and listed below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our
unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your customer satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral reactions and the total actions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your service tab is a basic kind of info tab which enables you to see your e-mail marketing your legal requirements
Get Freshdesk Api Php support, customer, ticket, software, zendesk,
your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Api Php
see on the best side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the details of a particular team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of inquiry it is so what kind of concern it is you can also appoint a particular representative to this inquiry so you can simply add a note basically reply
tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually responded to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic getting going with us orders and refunds details gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will shipment take that’s a concern that is often asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended services and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written details into your reaction and send it without needing to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the exact same kind of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another terrific feature that freshdesk truly supplies is developing groups so if you click groups in the admin section you can create different groups for different functions so if a problem and a ticket is related to billing you can assign a group member so over here i have actually assigned myself in this group which person could define their role and make them the leader of this kind of billing ticket besides that you can also appoint different in the group section you can also assign various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you people in the next video Freshdesk Api Php