Freshdesk Api Python – effortless omnichannel service

So we are talking about…Freshdesk Api Python…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get going and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and listed below that you can include your customer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your customer satisfaction and you can see the percentage of favorable reactions or negative actions even neutral responses and the total responses that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your option tab is a basic type of information tab which permits you to view your email marketing your legal requirements

Get Freshdesk Api Python support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your solutions tab and below the solutions tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Api Python

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what sort of progress you have made what turning points that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what kind of concern it is you can likewise assign a specific agent to this inquiry so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of response you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information presents and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested services and you can see various posts that are a pre-written answer to a customer concern and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a really easy formula for your agents to follow so they can easily react to emails so another terrific feature that freshdesk truly offers is creating groups so if you click on groups in the admin section you can produce different groups for different purposes so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually designated myself in this group which individual could define their function and make them the leader of this type of billing ticket besides that you can likewise assign different in the group section you can also assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you guys in the next video Freshdesk Api Python

 

 

Freshdesk Api Python – effortless omnichannel service

So we are talking about…Freshdesk Api Python…you can utilize freshdesk for customer service so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get started and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your email and below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be called via phone email social networks chat or forms and below that you can include your consumer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your consumer satisfaction and you can see the percentage of positive reactions or unfavorable responses even neutral actions and the total actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a basic type of details tab which permits you to see your email marketing your legal requirements

Get Freshdesk Api Python support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Api Python

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can view the development or the details of a certain staff member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have made what milestones that you have reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what type of question it is you can also assign a particular agent to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds details gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is different however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended solutions and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly react to e-mails so another terrific function that freshdesk truly offers is developing groups so if you click on groups in the admin section you can create different groups for various functions so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that individual might specify their function and make them the leader of this sort of billing ticket aside from that you can likewise appoint different in the group section you can also appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Freshdesk Api Python