Freshdesk Api Tags – effortless omnichannel service

So we are talking about…Freshdesk Api Tags…you can utilize freshdesk for customer care so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na get started and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social media chat or forms and listed below that you can include your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the portion of unfavorable responses or favorable actions even neutral reactions and the total responses that you have received on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a great little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your option tab is a general type of info tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Api Tags support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Tags

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can view the development or the details of a certain team member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of progress you have made what turning points that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of question it is you can likewise appoint a specific representative to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this client you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to provide to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a question that is often asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket obviously the question is various however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a very simple formula for your representatives to follow so they can easily respond to e-mails so another fantastic function that freshdesk really provides is producing groups so if you click groups in the admin area you can create various groups for different purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket aside from that you can also assign different in the group area you can also assign various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a particular scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Api Tags

 

 

Freshdesk Api Tags – effortless omnichannel service

So we are talking about…Freshdesk Api Tags…you can use freshdesk for client service so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you register you’re gon na get going which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social networks chat or kinds and listed below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your client satisfaction and you can see the portion of favorable responses or unfavorable responses even neutral reactions and the overall actions that you have received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which allows you to see your email marketing your legal requirements

Get Freshdesk Api Tags support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your services tab and below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Tags

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can see the development or the information of a particular employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what kind of development you have actually made what turning points that you have reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what sort of question it is so what type of concern it is you can also assign a specific representative to this question so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of response you need to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general getting going with us orders and refunds details presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will delivery take that’s a question that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a consumer question and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk really supplies is developing groups so if you click groups in the admin area you can develop different groups for various purposes so if a problem and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that individual could define their function and make them the leader of this sort of billing ticket besides that you can also designate different in the group area you can also assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you people in the next video Freshdesk Api Tags