Freshdesk App Code Language – effortless omnichannel service

So we are talking about…Freshdesk App Code Language…you can utilize freshdesk for customer support so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get going and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your email and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social media chat or kinds and below that you can include your client assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a great pattern and listed below that you have your client complete satisfaction and you can see the percentage of positive responses or negative responses even neutral reactions and the total reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a general kind of details tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk App Code Language

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of progress you have made what turning points that you have reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what type of question it is so what kind of question it is you can likewise designate a specific representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of action you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general beginning with us orders and refunds info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is different but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click suggested options and you can see various articles that are a pre-written answer to a consumer concern and you can just place that pre-written information into your reaction and send it without needing to

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retype the exact same type of answers again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another fantastic function that freshdesk truly provides is creating groups so if you click on groups in the admin section you can create various groups for different functions so if a problem and a ticket is related to billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can also assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk App Code Language