Freshdesk App For Android – effortless omnichannel service

So we are talking about…Freshdesk App For Android…you can use freshdesk for customer service so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get going which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted through phone email social media chat or forms and below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your consumer complete satisfaction and you can see the portion of favorable actions or unfavorable reactions even neutral responses and the total reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your option tab is a basic kind of info tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk App For Android support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk App For Android

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can see the development or the details of a particular employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can also set what kind of question it is so what type of question it is you can also designate a specific representative to this query so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you require to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders info gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another excellent feature that freshdesk truly provides is producing groups so if you click groups in the admin section you can create various groups for various functions so if a ticket and an issue is related to billing you can designate a group member so over here i have actually assigned myself in this group and that person might define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group section you can likewise designate different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you guys in the next video Freshdesk App For Android

 

 

Freshdesk App For Android – effortless omnichannel service

So we are talking about…Freshdesk App For Android…you can use freshdesk for customer service so let’s get going first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na start which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone e-mail social media chat or forms and below that you can include your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great pattern and listed below that you have your consumer fulfillment and you can see the percentage of unfavorable responses or positive responses even neutral actions and the overall responses that you have received on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a basic kind of information tab which enables you to see your email marketing your legal requirements

Get Freshdesk App For Android support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk App For Android

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a specific employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what turning points that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what kind of question it is you can likewise designate a particular representative to this question so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually responded to this customer you can also erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of action you require to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is various however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk truly offers is developing groups so if you click on groups in the admin section you can develop different groups for different functions so if a ticket and a concern is related to billing you can assign a group member so over here i’ve appointed myself in this group and that individual could define their role and make them the leader of this sort of billing ticket aside from that you can also appoint various in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you people in the next video Freshdesk App For Android