Freshdesk Billing Receipt – effortless omnichannel service

So we are talking about…Freshdesk Billing Receipt…you can utilize freshdesk for customer support so let’s get going first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na get going which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called via phone email social networks chat or forms and listed below that you can add your customer support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your customer complete satisfaction and you can see the percentage of positive reactions or unfavorable responses even neutral actions and the overall actions that you have actually received on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your solution tab is a basic sort of details tab which permits you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Billing Receipt

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the details of a specific staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of development you have actually made what turning points that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what type of concern it is you can also appoint a specific agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have general starting with us orders and refunds information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click recommended options and you can see various posts that are a pre-written answer to a customer question and you can just place that pre-written information into your response and send it without having to

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retype the exact same kind of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another great function that freshdesk truly supplies is producing groups so if you click groups in the admin section you can create various groups for different purposes so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this type of billing ticket other than that you can likewise assign various in the group area you can likewise designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you men in the next video Freshdesk Billing Receipt