Freshdesk Bookmyshow – effortless omnichannel service

So we are talking about…Freshdesk Bookmyshow…you can use freshdesk for customer service so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get started and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called by means of phone e-mail social media chat or forms and listed below that you can add your customer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your client complete satisfaction and you can see the percentage of favorable reactions or unfavorable responses even neutral responses and the total reactions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a basic kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Bookmyshow support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Bookmyshow

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the information of a particular staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what kind of question it is you can likewise assign a specific representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this client you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of response you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have general starting with us refunds and orders info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is various however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click recommended services and you can see different posts that are a pre-written answer to a client question and you can simply place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to e-mails so another great function that freshdesk truly provides is creating groups so if you click on groups in the admin area you can produce various groups for various functions so if an issue and a ticket is related to billing you can assign a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this kind of billing ticket besides that you can also appoint various in the group area you can likewise appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a particular circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video Freshdesk Bookmyshow

 

 

Freshdesk Bookmyshow – effortless omnichannel service

So we are talking about…Freshdesk Bookmyshow…you can utilize freshdesk for customer service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na get going which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your email and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called via phone email social media chat or kinds and below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a good trend and below that you have your consumer satisfaction and you can see the portion of favorable actions or unfavorable reactions even neutral reactions and the total responses that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your solution tab is a basic sort of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Bookmyshow support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Bookmyshow

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of development you have actually made what milestones that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of inquiry it is so what type of question it is you can also designate a specific agent to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of response you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic beginning with us orders and refunds info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is different but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a customer concern and you can just insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk actually provides is creating groups so if you click groups in the admin area you can produce different groups for various functions so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket other than that you can likewise assign various in the group area you can also appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Bookmyshow