So we are talking about…Freshdesk Captcha…you can utilize freshdesk for customer service so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get started which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone email social media chat or forms and below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our
unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your consumer fulfillment and you can see the percentage of negative responses or favorable responses even neutral actions and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic sort of details tab which allows you to view your email marketing your legal requirements
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your service related announcements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Captcha
see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can view the development or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what turning points that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can also set what kind of query it is so what kind of question it is you can also appoint a particular representative to this question so you can simply add a note generally respond
tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general getting started with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer question and you can simply place that pre-written information into your action and send it without needing to
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retype the very same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another excellent function that freshdesk really provides is developing groups so if you click on groups in the admin section you can create various groups for different functions so if a ticket and a concern is associated with billing you can assign a group member so over here i have actually appointed myself in this group which individual might define their function and make them the leader of this kind of billing ticket aside from that you can also designate various in the group section you can also designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you guys in the next video Freshdesk Captcha