So we are talking about…Freshdesk Change Domain…you can use freshdesk for customer support so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be called via phone email social networks chat or types and listed below that you can include your customer support email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our
https://www.youtube.com/watch?v=xdgD77Sy_XY
unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your customer satisfaction and you can see the portion of positive responses or negative actions even neutral responses and the overall actions that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic sort of details tab which enables you to see your email marketing your legal requirements
Get Freshdesk Change Domain support, customer, ticket, software, zendesk,
your service related statements so if there is something that is sort of various you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Change Domain
see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the information of a certain employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what turning points that you have reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what kind of concern it is you can also designate a specific representative to this inquiry so you can simply add a note basically respond
https://www.youtube.com/watch?v=zqs-hSg98Is
tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this customer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of response you require to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general starting with us orders and refunds details presents and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is various however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned forms so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without having to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the exact same kind of answers again and again so this is a very easy formula for your agents to follow so they can quickly react to emails so another excellent function that freshdesk truly supplies is producing groups so if you click on groups in the admin area you can create different groups for different functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their role and make them the leader of this sort of billing ticket besides that you can also appoint various in the group section you can also designate different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you people in the next video Freshdesk Change Domain
https://www.youtube.com/watch?v=mV0HJR8nodA