Freshdesk Company Wiki – effortless omnichannel service

So we are talking about…Freshdesk Company Wiki…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na get started and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your email and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted via phone e-mail social networks chat or types and listed below that you can include your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your customer fulfillment and you can see the portion of negative responses or positive reactions even neutral actions and the overall actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a general kind of info tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Company Wiki support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Company Wiki

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the details of a particular employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what type of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can also set what kind of inquiry it is so what kind of question it is you can also appoint a specific agent to this query so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have actually replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you require to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds details presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket clearly the concern is different but i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned forms so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very simple formula for your agents to follow so they can quickly respond to emails so another fantastic feature that freshdesk truly supplies is creating groups so if you click on groups in the admin area you can develop different groups for different functions so if a problem and a ticket is connected to billing you can designate a group member so over here i’ve assigned myself in this group and that individual might define their function and make them the leader of this kind of billing ticket besides that you can also appoint different in the group area you can likewise designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Company Wiki

 

 

Freshdesk Company Wiki – effortless omnichannel service

So we are talking about…Freshdesk Company Wiki…you can use freshdesk for customer care so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na begin and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone email social networks chat or types and listed below that you can add your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your client satisfaction and you can see the percentage of negative responses or favorable reactions even neutral responses and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a basic kind of details tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Company Wiki support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will find it in your options tab and below the services tab you have your analytics and reports reports are the standard general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Company Wiki

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the information of a specific staff member or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what type of question it is you can likewise assign a specific representative to this question so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually replied to this customer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have basic starting with us orders and refunds info presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is different however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended options and you can see different posts that are a pre-written answer to a customer question and you can simply place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another terrific function that freshdesk actually offers is developing groups so if you click groups in the admin area you can produce different groups for different functions so if a concern and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group which individual might define their role and make them the leader of this sort of billing ticket besides that you can also assign different in the group area you can likewise appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Company Wiki