Freshdesk Contact Us Form On Site – effortless omnichannel service

So we are talking about…Freshdesk Contact Us Form On Site…you can use freshdesk for customer support so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted through phone email social networks chat or forms and listed below that you can include your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your customer satisfaction and you can see the portion of negative responses or positive reactions even neutral actions and the overall reactions that you have actually received on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your service tab is a general kind of information tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Contact Us Form On Site support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Contact Us Form On Site

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the progress or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have actually made what milestones that you have reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can also appoint a specific agent to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general getting started with us refunds and orders info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click on recommended options and you can see various short articles that are a pre-written answer to a customer question and you can just place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can easily respond to emails so another terrific function that freshdesk actually supplies is developing groups so if you click groups in the admin area you can develop various groups for various functions so if a ticket and an issue is related to billing you can assign a group member so over here i’ve designated myself in this group which person could specify their role and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group section you can also designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you people in the next video Freshdesk Contact Us Form On Site

 

 

Freshdesk Contact Us Form On Site – effortless omnichannel service

So we are talking about…Freshdesk Contact Us Form On Site…you can utilize freshdesk for customer support so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or kinds and below that you can add your consumer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your customer satisfaction and you can see the percentage of favorable responses or unfavorable reactions even neutral reactions and the total responses that you have gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a general sort of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Contact Us Form On Site support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Contact Us Form On Site

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the development or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of progress you have actually made what milestones that you have reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can also set what sort of question it is so what kind of concern it is you can also assign a particular representative to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this client you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic getting started with us orders and refunds details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is different however i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a client concern and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to e-mails so another excellent feature that freshdesk truly offers is producing groups so if you click groups in the admin section you can develop different groups for different purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve designated myself in this group and that individual might define their role and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group area you can also appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a particular scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Contact Us Form On Site