Freshdesk Custom Branding – effortless omnichannel service

So we are talking about…Freshdesk Custom Branding…you can use freshdesk for customer service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na begin which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can include your consumer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and below that you have your customer satisfaction and you can see the percentage of negative actions or positive reactions even neutral responses and the total responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Custom Branding support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Custom Branding

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can see the progress or the information of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of progress you have actually made what milestones that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what kind of question it is you can likewise appoint a particular representative to this question so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general starting with us orders and refunds info presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the question is various but i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click on suggested options and you can see various posts that are a pre-written answer to a client concern and you can just insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another great feature that freshdesk really supplies is developing groups so if you click groups in the admin section you can produce different groups for various functions so if a ticket and an issue is related to billing you can designate a group member so over here i’ve designated myself in this group and that person could define their role and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group section you can likewise designate various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you men in the next video Freshdesk Custom Branding

 

 

Freshdesk Custom Branding – effortless omnichannel service

So we are talking about…Freshdesk Custom Branding…you can use freshdesk for client service so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get started which will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone e-mail social media chat or kinds and listed below that you can include your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your consumer complete satisfaction and you can see the percentage of unfavorable reactions or favorable actions even neutral reactions and the overall responses that you have actually received on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your solution tab is a general type of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Custom Branding support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Custom Branding

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what milestones that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what type of question it is so what kind of question it is you can likewise designate a specific representative to this question so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general starting with us orders and refunds information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will shipment take that’s a concern that is often asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is different however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk actually offers is developing groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve designated myself in this group and that individual might define their role and make them the leader of this kind of billing ticket besides that you can likewise appoint various in the group area you can likewise appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk Custom Branding