Freshdesk Customer Service Uk – effortless omnichannel service

So we are talking about…Freshdesk Customer Service Uk…you can utilize freshdesk for customer support so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be called via phone email social networks chat or kinds and below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your customer satisfaction and you can see the percentage of negative responses or positive reactions even neutral responses and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic kind of details tab which enables you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Customer Service Uk

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance support operation and your general account settings over here you can see the progress or the details of a certain employee or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what milestones that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what sort of inquiry it is so what type of concern it is you can likewise appoint a particular representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have replied to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of response you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds info presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a question that is often asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your response and send it without needing to

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retype the exact same kind of answers again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another terrific feature that freshdesk really provides is developing groups so if you click groups in the admin area you can develop various groups for different purposes so if a ticket and a concern is associated with billing you can assign a group member so over here i have actually appointed myself in this group which person might define their function and make them the leader of this type of billing ticket besides that you can also designate different in the group section you can likewise designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Customer Service Uk