Freshdesk Desk – effortless omnichannel service

So we are talking about…Freshdesk Desk…you can use freshdesk for customer support so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get started and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can confirm your email and below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted through phone email social networks chat or kinds and below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your consumer satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral responses and the total responses that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of information tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Desk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Desk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can view the development or the information of a specific employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what type of progress you have actually made what turning points that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what type of concern it is you can likewise assign a specific representative to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general getting going with us refunds and orders details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a consumer concern and you can just place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another fantastic feature that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can produce various groups for different purposes so if a ticket and a concern is associated with billing you can assign a group member so over here i have actually designated myself in this group which person might specify their function and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group area you can likewise appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Desk

 

 

Freshdesk Desk – effortless omnichannel service

So we are talking about…Freshdesk Desk…you can use freshdesk for customer support so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with via phone e-mail social networks chat or kinds and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your client fulfillment and you can see the portion of favorable actions or unfavorable actions even neutral reactions and the total responses that you have received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your solution tab is a general kind of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Desk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Desk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of development you have actually made what turning points that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of query it is so what kind of question it is you can also appoint a specific representative to this inquiry so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually responded to this customer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket obviously the concern is different however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another fantastic function that freshdesk actually supplies is creating groups so if you click on groups in the admin area you can produce various groups for various purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve designated myself in this group and that person might define their role and make them the leader of this kind of billing ticket aside from that you can also designate various in the group section you can also assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you men in the next video Freshdesk Desk