Freshdesk Discord – effortless omnichannel service

So we are talking about…Freshdesk Discord…you can utilize freshdesk for client service so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na begin and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be called via phone email social media chat or types and below that you can include your customer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your consumer satisfaction and you can see the portion of favorable reactions or unfavorable responses even neutral actions and the overall reactions that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your solution tab is a general type of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Discord support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Discord

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what sort of progress you have actually made what milestones that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what kind of question it is you can also appoint a specific representative to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have actually responded to this customer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you require to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting going with us refunds and orders info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really simple formula for your representatives to follow so they can easily react to emails so another excellent function that freshdesk really supplies is producing groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually assigned myself in this group which person could specify their role and make them the leader of this type of billing ticket aside from that you can also designate various in the group area you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you men in the next video Freshdesk Discord

 

 

Freshdesk Discord – effortless omnichannel service

So we are talking about…Freshdesk Discord…you can use freshdesk for customer service so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your email and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or kinds and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and below that you have your consumer satisfaction and you can see the percentage of unfavorable reactions or favorable responses even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your services tab so your service tab is a basic sort of details tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Discord support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Discord

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of development you have made what milestones that you have actually reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can likewise set what kind of question it is so what kind of question it is you can also designate a specific agent to this query so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic beginning with us refunds and orders information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket obviously the concern is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned types so you’re going to click on recommended solutions and you can see different short articles that are a pre-written answer to a client concern and you can simply insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another great function that freshdesk actually supplies is producing groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually designated myself in this group which individual could define their role and make them the leader of this type of billing ticket other than that you can likewise designate various in the group section you can also assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you men in the next video Freshdesk Discord