Freshdesk Download Attachments – effortless omnichannel service

So we are talking about…Freshdesk Download Attachments…you can utilize freshdesk for customer care so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na begin and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your email and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted by means of phone email social media chat or forms and below that you can add your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and below that you have your client fulfillment and you can see the portion of positive actions or unfavorable actions even neutral actions and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your service tab is a basic kind of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Download Attachments support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your services tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Download Attachments

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of progress you have made what turning points that you have reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its concern and you can also set what kind of inquiry it is so what kind of concern it is you can likewise designate a specific representative to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually responded to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of action you require to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a question that is often asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a customer concern and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a really simple formula for your representatives to follow so they can quickly react to emails so another excellent feature that freshdesk truly offers is creating groups so if you click on groups in the admin section you can produce different groups for different functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually appointed myself in this group which person might specify their function and make them the leader of this type of billing ticket aside from that you can likewise appoint various in the group section you can also assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Download Attachments

 

 

Freshdesk Download Attachments – effortless omnichannel service

So we are talking about…Freshdesk Download Attachments…you can utilize freshdesk for client service so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get started which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted through phone email social media chat or kinds and below that you can add your customer support email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your customer fulfillment and you can see the portion of favorable actions or negative actions even neutral actions and the total actions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a basic type of details tab which permits you to view your email marketing your legal requirements

Get Freshdesk Download Attachments support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Download Attachments

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can see the development or the details of a particular staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of development you have actually made what milestones that you have reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can also set what kind of query it is so what kind of concern it is you can likewise designate a particular representative to this query so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you require to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting started with us refunds and orders details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a client question and you can just insert that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really simple formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk really offers is creating groups so if you click groups in the admin section you can create various groups for various functions so if an issue and a ticket is related to billing you can assign a group member so over here i have actually designated myself in this group which person might specify their role and make them the leader of this type of billing ticket aside from that you can also appoint different in the group area you can likewise designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Download Attachments