So we are talking about…Freshdesk Embedded Widget…you can utilize freshdesk for customer service so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na start which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone email social media chat or kinds and below that you can add your customer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our
unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and listed below that you have your customer satisfaction and you can see the portion of unfavorable responses or favorable actions even neutral responses and the overall responses that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your option tab is a general type of info tab which enables you to see your e-mail marketing your legal requirements
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your service related statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Embedded Widget
see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the information of a particular employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of development you have made what milestones that you have actually reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what type of question it is you can likewise appoint a particular agent to this inquiry so you can just include a note generally respond
tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually responded to this client you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders information presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a question that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket clearly the question is different however i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended services and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your reaction and send it without having to
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retype the exact same sort of responses again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another terrific feature that freshdesk actually provides is developing groups so if you click groups in the admin section you can create different groups for various functions so if a problem and a ticket is connected to billing you can designate a group member so over here i’ve designated myself in this group and that individual could define their role and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group section you can likewise designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you people in the next video Freshdesk Embedded Widget