Freshdesk Explorer – effortless omnichannel service

So we are talking about…Freshdesk Explorer…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get going which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone email social networks chat or forms and below that you can include your consumer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your customer satisfaction and you can see the portion of favorable responses or negative reactions even neutral responses and the overall actions that you have received on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your service tab is a basic kind of details tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Explorer support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Explorer

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the details of a certain team member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of progress you have made what milestones that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what type of question it is you can likewise appoint a specific representative to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have replied to this customer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is different however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk truly offers is producing groups so if you click on groups in the admin area you can create different groups for different purposes so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that individual could specify their function and make them the leader of this sort of billing ticket besides that you can likewise appoint various in the group section you can also assign various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Explorer

 

 

Freshdesk Explorer – effortless omnichannel service

So we are talking about…Freshdesk Explorer…you can utilize freshdesk for client service so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get going which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone email social networks chat or kinds and below that you can add your customer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your customer satisfaction and you can see the portion of unfavorable reactions or favorable reactions even neutral actions and the overall responses that you have actually received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a general kind of information tab which enables you to view your email marketing your legal requirements

Get Freshdesk Explorer support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Explorer

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can see the progress or the information of a specific team member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of development you have made what turning points that you have reached and how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what kind of question it is you can likewise designate a specific representative to this inquiry so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually responded to this customer you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended services and you can see various articles that are a pre-written answer to a client question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another fantastic feature that freshdesk actually provides is producing groups so if you click on groups in the admin section you can develop different groups for different functions so if a ticket and an issue is connected to billing you can designate a group member so over here i’ve designated myself in this group which person might define their role and make them the leader of this type of billing ticket other than that you can also appoint various in the group area you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk Explorer