Freshdesk Facebook Messages – effortless omnichannel service

So we are talking about…Freshdesk Facebook Messages…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get going and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can verify your e-mail and below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called via phone e-mail social media chat or forms and below that you can include your client assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your consumer complete satisfaction and you can see the portion of unfavorable reactions or positive actions even neutral actions and the total actions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your solution tab is a basic sort of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Facebook Messages support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Facebook Messages

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the progress or the details of a particular team member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of query it is so what type of concern it is you can also assign a particular agent to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have responded to this client you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you need to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders info gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a question that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a customer concern and you can simply insert that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to emails so another fantastic feature that freshdesk really offers is creating groups so if you click on groups in the admin section you can develop various groups for different functions so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group section you can also assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you men in the next video Freshdesk Facebook Messages

 

 

Freshdesk Facebook Messages – effortless omnichannel service

So we are talking about…Freshdesk Facebook Messages…you can utilize freshdesk for client service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get going and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your e-mail and below that you can see you can add your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone email social media chat or types and listed below that you can include your customer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral reactions and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your service tab is a general type of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Facebook Messages support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Facebook Messages

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what sort of progress you have made what milestones that you have reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can likewise set what kind of question it is so what type of concern it is you can likewise appoint a specific representative to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of reaction you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general starting with us refunds and orders information gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned types so you’re going to click recommended services and you can see various articles that are a pre-written answer to a client concern and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk actually offers is producing groups so if you click on groups in the admin area you can develop different groups for various purposes so if a ticket and a problem is related to billing you can assign a group member so over here i have actually assigned myself in this group and that individual could define their role and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can also designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Facebook Messages