Freshdesk Faq Section – effortless omnichannel service

So we are talking about…Freshdesk Faq Section…you can use freshdesk for client service so let’s get started to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get going which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone email social media chat or kinds and below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the portion of positive responses or negative actions even neutral responses and the overall reactions that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a basic type of details tab which permits you to view your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will find it in your services tab and listed below the options tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Faq Section

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the development or the details of a particular staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what kind of question it is you can likewise appoint a specific agent to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this client you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds info gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the concern is different however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your action and send it without having to

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retype the same type of responses again and again so this is a really easy formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk really offers is producing groups so if you click on groups in the admin area you can develop different groups for various purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group which person could specify their role and make them the leader of this type of billing ticket besides that you can likewise assign different in the group area you can also appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a certain circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Faq Section