Freshdesk For Chrome – effortless omnichannel service

So we are talking about…Freshdesk For Chrome…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na get going and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social media chat or kinds and listed below that you can include your consumer support email so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a great trend and listed below that you have your client fulfillment and you can see the portion of positive actions or unfavorable actions even neutral actions and the total reactions that you have received on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a general type of details tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk For Chrome support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk For Chrome

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the information of a particular team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have made what turning points that you have actually reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can change its status you can set its concern and you can likewise set what kind of question it is so what kind of concern it is you can also assign a specific representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you require to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting started with us refunds and orders information presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is various but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly offers is producing groups so if you click on groups in the admin area you can develop various groups for various purposes so if a problem and a ticket is related to billing you can designate a group member so over here i have actually assigned myself in this group and that individual might specify their function and make them the leader of this type of billing ticket other than that you can also appoint various in the group section you can also assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk For Chrome

 

 

Freshdesk For Chrome – effortless omnichannel service

So we are talking about…Freshdesk For Chrome…you can utilize freshdesk for customer service so let’s get going first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na start which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone e-mail social media chat or kinds and listed below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your consumer satisfaction and you can see the percentage of negative responses or positive actions even neutral reactions and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a basic type of info tab which allows you to see your email marketing your legal requirements

Get Freshdesk For Chrome support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the standard general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk For Chrome

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have made what turning points that you have actually reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of inquiry it is so what kind of question it is you can likewise assign a specific representative to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this customer you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of action you need to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have general starting with us refunds and orders information gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket obviously the concern is different however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a consumer question and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk truly provides is producing groups so if you click groups in the admin section you can develop various groups for different functions so if an issue and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could define their function and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group section you can likewise designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you men in the next video Freshdesk For Chrome