Freshdesk For Higher Education – effortless omnichannel service

So we are talking about…Freshdesk For Higher Education…you can use freshdesk for client service so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na begin which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and below that you can add your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your customer satisfaction and you can see the percentage of unfavorable actions or positive responses even neutral reactions and the overall actions that you have gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your solution tab is a general type of details tab which enables you to view your email marketing your legal requirements

Get Freshdesk For Higher Education support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk For Higher Education

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the progress or the information of a certain team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what sort of development you have actually made what turning points that you have actually reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can also set what type of query it is so what type of concern it is you can also appoint a particular representative to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of action you need to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic beginning with us refunds and orders info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is different however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned forms so you’re going to click recommended services and you can see different posts that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to e-mails so another excellent function that freshdesk truly offers is producing groups so if you click on groups in the admin area you can develop various groups for different purposes so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually assigned myself in this group which person might define their role and make them the leader of this type of billing ticket besides that you can likewise designate different in the group area you can likewise assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you men in the next video Freshdesk For Higher Education

 

 

Freshdesk For Higher Education – effortless omnichannel service

So we are talking about…Freshdesk For Higher Education…you can utilize freshdesk for client service so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na begin which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your email and below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social media chat or kinds and listed below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a nice pattern and below that you have your consumer satisfaction and you can see the percentage of negative responses or positive actions even neutral responses and the overall responses that you have received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your option tab is a general kind of details tab which enables you to view your email marketing your legal requirements

Get Freshdesk For Higher Education support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk For Higher Education

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can see the progress or the information of a certain employee or a group member and below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of question it is so what kind of question it is you can likewise designate a particular representative to this inquiry so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send that and now i have replied to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic starting with us orders and refunds information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is various however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click recommended services and you can see different articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another great feature that freshdesk really supplies is developing groups so if you click groups in the admin area you can develop different groups for different functions so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually designated myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket besides that you can likewise appoint various in the group area you can also assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk For Higher Education