Freshdesk Free Account – effortless omnichannel service

So we are talking about…Freshdesk Free Account…you can utilize freshdesk for customer support so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na get going and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can include your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a nice pattern and below that you have your consumer satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral reactions and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your solution tab is a general kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Free Account support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the standard general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Free Account

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the development or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of development you have made what milestones that you have actually reached and how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can also appoint a specific agent to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will shipment take that’s a question that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket certainly the question is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click recommended services and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk actually supplies is creating groups so if you click on groups in the admin area you can produce various groups for different purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve designated myself in this group which individual might define their role and make them the leader of this sort of billing ticket other than that you can likewise designate different in the group section you can also appoint different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Free Account

 

 

Freshdesk Free Account – effortless omnichannel service

So we are talking about…Freshdesk Free Account…you can use freshdesk for client service so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get going and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and below that you can add your consumer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your customer fulfillment and you can see the portion of favorable actions or unfavorable actions even neutral responses and the total reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have actually contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a basic type of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Free Account support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your solutions tab and below the options tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Free Account

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of progress you have made what turning points that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its concern and you can also set what kind of inquiry it is so what type of concern it is you can likewise assign a particular representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you need to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic getting going with us orders and refunds info gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket certainly the concern is different however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned types so you’re going to click suggested options and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to emails so another great function that freshdesk actually provides is producing groups so if you click groups in the admin area you can produce various groups for various purposes so if a problem and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group and that person could specify their role and make them the leader of this kind of billing ticket other than that you can also appoint various in the group area you can likewise designate different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Free Account