Freshdesk Freshtheme – effortless omnichannel service

So we are talking about…Freshdesk Freshtheme…you can utilize freshdesk for customer service so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start and that will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and below that you can add your client assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your customer complete satisfaction and you can see the portion of favorable reactions or unfavorable actions even neutral reactions and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a general type of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Freshtheme support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your services tab and below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Freshtheme

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the progress or the details of a certain staff member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of query it is so what type of question it is you can likewise designate a specific representative to this question so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic starting with us orders and refunds info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is often asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket clearly the question is different however i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click suggested solutions and you can see various posts that are a pre-written answer to a client concern and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really offers is producing groups so if you click groups in the admin section you can create different groups for different functions so if a concern and a ticket is related to billing you can designate a group member so over here i’ve assigned myself in this group which person might specify their function and make them the leader of this type of billing ticket besides that you can likewise assign various in the group area you can also designate various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll catch you people in the next video Freshdesk Freshtheme

 

 

Freshdesk Freshtheme – effortless omnichannel service

So we are talking about…Freshdesk Freshtheme…you can use freshdesk for customer service so let’s get started first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get started which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your email and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone e-mail social media chat or forms and listed below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your consumer fulfillment and you can see the portion of negative responses or favorable reactions even neutral reactions and the overall responses that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a general sort of info tab which permits you to view your email marketing your legal requirements

Get Freshdesk Freshtheme support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Freshtheme

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity support operation and your general account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have made what milestones that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can also set what type of query it is so what type of question it is you can likewise assign a specific representative to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this client you can also delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general starting with us orders and refunds details presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see various posts that are a pre-written answer to a consumer question and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can easily react to e-mails so another terrific function that freshdesk truly offers is creating groups so if you click groups in the admin section you can create different groups for different functions so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually designated myself in this group and that person might define their function and make them the leader of this type of billing ticket aside from that you can also assign various in the group area you can also appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Freshtheme