Freshdesk Gravatar – effortless omnichannel service

So we are talking about…Freshdesk Gravatar…you can use freshdesk for customer care so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone e-mail social networks chat or types and below that you can add your client assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of unfavorable reactions or positive responses even neutral responses and the overall reactions that you have gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic kind of information tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Gravatar support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the basic general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Gravatar

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what type of progress you have actually made what turning points that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its priority and you can also set what type of question it is so what type of question it is you can also assign a specific agent to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this consumer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of action you need to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting started with us refunds and orders information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a question that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really supplies is creating groups so if you click on groups in the admin section you can develop various groups for different purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i’ve designated myself in this group and that person could define their function and make them the leader of this kind of billing ticket aside from that you can likewise designate different in the group section you can likewise assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Gravatar

 

 

Freshdesk Gravatar – effortless omnichannel service

So we are talking about…Freshdesk Gravatar…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na get started which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your email and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social networks chat or kinds and listed below that you can include your consumer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your customer fulfillment and you can see the portion of unfavorable responses or favorable reactions even neutral reactions and the total actions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a nice little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your solution tab is a general sort of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Gravatar support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will find it in your services tab and listed below the solutions tab you have your analytics and reports reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Gravatar

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can see the development or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what type of development you have made what milestones that you have reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of query it is so what type of question it is you can also appoint a particular agent to this query so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this consumer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of response you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have general getting started with us orders and refunds details presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned forms so you’re going to click on suggested options and you can see various posts that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another great feature that freshdesk really offers is producing groups so if you click groups in the admin area you can develop various groups for various functions so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve assigned myself in this group and that person could specify their role and make them the leader of this kind of billing ticket besides that you can also assign different in the group area you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Gravatar