Freshdesk How To Install – effortless omnichannel service

So we are talking about…Freshdesk How To Install…you can utilize freshdesk for client service so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone email social networks chat or kinds and listed below that you can include your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your client complete satisfaction and you can see the percentage of favorable responses or negative actions even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your services tab so your service tab is a basic sort of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk How To Install support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk How To Install

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of development you have made what turning points that you have reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what type of inquiry it is so what kind of concern it is you can likewise assign a particular agent to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you need to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us refunds and orders information presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will shipment take that’s a question that is typically asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended services and you can see different posts that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another terrific function that freshdesk really provides is developing groups so if you click on groups in the admin area you can produce various groups for various purposes so if an issue and a ticket is related to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could define their function and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group section you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you people in the next video Freshdesk How To Install

 

 

Freshdesk How To Install – effortless omnichannel service

So we are talking about…Freshdesk How To Install…you can use freshdesk for client service so let’s get going to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone email social media chat or kinds and listed below that you can add your customer support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great trend and listed below that you have your customer satisfaction and you can see the percentage of negative actions or positive reactions even neutral actions and the total responses that you have actually received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a general sort of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk How To Install support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk How To Install

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the development or the information of a certain employee or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have made what milestones that you have reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what type of concern it is you can also designate a particular representative to this query so you can just include a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of action you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general starting with us orders and refunds details gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket clearly the concern is different however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click suggested options and you can see various posts that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another great feature that freshdesk really supplies is creating groups so if you click groups in the admin area you can produce different groups for various purposes so if a problem and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group and that individual could specify their role and make them the leader of this type of billing ticket other than that you can likewise designate different in the group section you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you people in the next video Freshdesk How To Install