Freshdesk Ingram Micro – effortless omnichannel service

So we are talking about…Freshdesk Ingram Micro…you can utilize freshdesk for customer care so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get started and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone email social media chat or kinds and listed below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of negative responses or positive actions even neutral responses and the total actions that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your service tab is a basic kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Ingram Micro support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your services tab and below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Ingram Micro

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the details of a particular staff member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what kind of progress you have made what milestones that you have reached and how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what kind of concern it is you can likewise assign a specific agent to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of response you require to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds details presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is different however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned forms so you’re going to click on suggested options and you can see various posts that are a pre-written answer to a consumer question and you can just insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another terrific feature that freshdesk really supplies is producing groups so if you click on groups in the admin area you can develop various groups for different functions so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually designated myself in this group and that individual might define their function and make them the leader of this sort of billing ticket aside from that you can also designate various in the group area you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Ingram Micro

 

 

Freshdesk Ingram Micro – effortless omnichannel service

So we are talking about…Freshdesk Ingram Micro…you can use freshdesk for client service so let’s start to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get going which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and below that you can see you can add your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social networks chat or forms and listed below that you can add your client support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the portion of positive actions or negative responses even neutral reactions and the total actions that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a general type of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Ingram Micro support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Ingram Micro

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of progress you have made what turning points that you have actually reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what type of question it is you can likewise designate a specific representative to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this client you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you need to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds details gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended solutions and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly offers is creating groups so if you click groups in the admin area you can create various groups for various functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that person might specify their role and make them the leader of this type of billing ticket aside from that you can also assign various in the group section you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Ingram Micro