Freshdesk Integration With Slack – effortless omnichannel service

So we are talking about…Freshdesk Integration With Slack…you can use freshdesk for client service so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na start which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social media chat or kinds and below that you can add your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and listed below that you have your customer complete satisfaction and you can see the portion of favorable responses or negative responses even neutral reactions and the total responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have actually contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your option tab is a basic sort of info tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Integration With Slack support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your services tab and below the services tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Integration With Slack

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the details of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of progress you have actually made what turning points that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can also assign a specific representative to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have actually replied to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you need to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is various however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click recommended options and you can see various articles that are a pre-written answer to a client concern and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a very simple formula for your representatives to follow so they can quickly react to e-mails so another fantastic function that freshdesk actually offers is creating groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and a concern is connected to billing you can designate a group member so over here i have actually assigned myself in this group and that individual might define their role and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group section you can also designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you men in the next video Freshdesk Integration With Slack

 

 

Freshdesk Integration With Slack – effortless omnichannel service

So we are talking about…Freshdesk Integration With Slack…you can use freshdesk for customer support so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na get going and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and listed below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can include your customer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your client complete satisfaction and you can see the portion of positive responses or unfavorable responses even neutral actions and the total responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your solution tab is a general sort of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Integration With Slack support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Integration With Slack

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the information of a certain team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what sort of progress you have actually made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can also set what sort of question it is so what kind of question it is you can likewise designate a specific agent to this query so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of response you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a concern that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is different but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned types so you’re going to click suggested services and you can see different articles that are a pre-written answer to a customer concern and you can just place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to emails so another excellent feature that freshdesk actually provides is developing groups so if you click groups in the admin section you can produce different groups for various purposes so if a ticket and a concern is associated with billing you can appoint a group member so over here i’ve designated myself in this group which person might define their function and make them the leader of this sort of billing ticket besides that you can also appoint different in the group section you can also assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you men in the next video Freshdesk Integration With Slack