Freshdesk Integration With Whatsapp – effortless omnichannel service

So we are talking about…Freshdesk Integration With Whatsapp…you can use freshdesk for customer service so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your email and below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or kinds and listed below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your client fulfillment and you can see the percentage of negative responses or favorable responses even neutral responses and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic type of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Integration With Whatsapp support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Integration With Whatsapp

see on the right side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can see the development or the details of a certain employee or a group member and below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have made what milestones that you have actually reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of inquiry it is so what type of concern it is you can also designate a particular representative to this query so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this customer you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of action you need to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general beginning with us orders and refunds info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a question that is typically asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned forms so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a consumer question and you can just insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly react to e-mails so another terrific feature that freshdesk truly supplies is producing groups so if you click groups in the admin section you can create different groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i have actually designated myself in this group and that person might define their role and make them the leader of this type of billing ticket aside from that you can also designate different in the group area you can also designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Integration With Whatsapp

 

 

Freshdesk Integration With Whatsapp – effortless omnichannel service

So we are talking about…Freshdesk Integration With Whatsapp…you can use freshdesk for customer service so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get started and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or kinds and listed below that you can include your consumer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your consumer complete satisfaction and you can see the percentage of positive responses or negative responses even neutral responses and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your services tab so your option tab is a general type of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Integration With Whatsapp support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Integration With Whatsapp

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the information of a certain team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have actually made what milestones that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what type of concern it is you can likewise appoint a particular representative to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this consumer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have general starting with us refunds and orders information presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a question that is often asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is different however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to emails so another fantastic feature that freshdesk truly offers is developing groups so if you click groups in the admin area you can develop different groups for various functions so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually designated myself in this group and that individual might define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group area you can likewise appoint various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you people in the next video Freshdesk Integration With Whatsapp