Freshdesk Ios 9 – effortless omnichannel service

So we are talking about…Freshdesk Ios 9…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you sign up you’re gon na begin which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social media chat or types and below that you can add your client assistance email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your customer fulfillment and you can see the percentage of positive responses or negative responses even neutral reactions and the overall actions that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your option tab is a basic type of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Ios 9 support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Ios 9

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the details of a specific staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what type of development you have actually made what turning points that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of inquiry it is so what kind of question it is you can also designate a particular agent to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this consumer you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you require to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic getting started with us orders and refunds info gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a concern that is frequently asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned forms so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk really offers is developing groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket besides that you can also appoint different in the group section you can likewise appoint different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you men in the next video Freshdesk Ios 9

 

 

Freshdesk Ios 9 – effortless omnichannel service

So we are talking about…Freshdesk Ios 9…you can utilize freshdesk for customer service so let’s get started to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na begin and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted via phone e-mail social media chat or types and listed below that you can add your consumer support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great pattern and below that you have your client satisfaction and you can see the percentage of positive reactions or unfavorable responses even neutral reactions and the total responses that you have gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Ios 9 support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Ios 9

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have made what milestones that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of concern it is you can also assign a particular representative to this question so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this customer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket obviously the concern is different however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another fantastic function that freshdesk actually provides is developing groups so if you click on groups in the admin area you can develop various groups for various purposes so if a concern and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket besides that you can likewise appoint different in the group section you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Ios 9