Freshdesk Iti – effortless omnichannel service

So we are talking about…Freshdesk Iti…you can use freshdesk for customer support so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na get going which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your email and listed below that you can see you can include your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can add your client support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the percentage of positive reactions or unfavorable actions even neutral actions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your solution tab is a general kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Iti support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Iti

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can see the progress or the information of a certain staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what sort of development you have actually made what milestones that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of inquiry it is so what kind of question it is you can also designate a particular representative to this question so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this client you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting going with us refunds and orders details gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested services and you can see various posts that are a pre-written answer to a customer concern and you can just place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another excellent function that freshdesk actually supplies is creating groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and a problem is associated with billing you can assign a group member so over here i’ve designated myself in this group and that individual could define their role and make them the leader of this type of billing ticket aside from that you can also assign different in the group section you can also assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Iti

 

 

Freshdesk Iti – effortless omnichannel service

So we are talking about…Freshdesk Iti…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called via phone email social media chat or kinds and below that you can add your client support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great pattern and below that you have your consumer satisfaction and you can see the percentage of negative actions or positive actions even neutral actions and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a general kind of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Iti support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Iti

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have made what milestones that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what kind of question it is you can likewise appoint a particular agent to this inquiry so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually replied to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic getting going with us orders and refunds information presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested options and you can see various posts that are a pre-written answer to a customer question and you can simply place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk truly supplies is developing groups so if you click groups in the admin section you can create various groups for various functions so if a problem and a ticket is related to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket besides that you can also appoint different in the group area you can also appoint different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you men in the next video Freshdesk Iti