Freshdesk Legal Counsel – effortless omnichannel service

So we are talking about…Freshdesk Legal Counsel…you can utilize freshdesk for customer service so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can validate your email and below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social media chat or forms and listed below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your client complete satisfaction and you can see the portion of favorable actions or negative reactions even neutral responses and the overall responses that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your service tab is a basic sort of details tab which enables you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the standard general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Legal Counsel

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a certain team member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what kind of development you have made what turning points that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of query it is so what type of concern it is you can likewise assign a particular representative to this question so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually responded to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you need to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic starting with us refunds and orders information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is different but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a consumer question and you can just place that pre-written information into your reaction and send it without having to

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retype the same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another excellent feature that freshdesk actually provides is producing groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually designated myself in this group and that individual could define their function and make them the leader of this sort of billing ticket other than that you can likewise assign different in the group section you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Legal Counsel